According to the research conducted within the project ‘Citizen Participation for Better Decisions’, 74% of citizens have used services from public administration. Of these, 89% assess the experience as positive or very positive, while only 11% as negative or very negative.

This infographic is made from the Democracy for Development Institute within the framework of the project “Citizen Participation 4 better decisions” supported by the Small Grant Facility programme of WeBER 3.0 project, implemented in Kosovo by Group for Legal and Political Studies and funded by the European Union and the Austrian Development Agency. The content of this infographic is the sole responsibility of the project implementer and does not necessarily reflect the views of Group for Legal and Political Studies, the European Union, or the Austrian Development Agency.