According to the research conducted, 80% of citizens think that the procedures for obtaining public services have been simplified compared to their previous experience.

This infographic was produced by the Democracy for Development Institute within the project “Citizen Participation for Better Decisions” supported by the Small Grants program of the WeBER 3.0 project, implemented in Kosovo by the Legal and Policy Studies Group and funded by the European Union and the Austrian Development Agency. The content of this infographic is the sole responsibility of the project implementer and does not necessarily reflect the views of the Legal and Policy Studies Group, the European Union or the Austrian Agency.